I need to exchange or return a product. How do I do this?
We are happy to accept exchanges and returns via mail. To return or exchange by mail, please contact our Customer Experience team by email at info@safecarearomatherapy.com, and they will provide you with a prepaid shipping label and a product return/exchange form.
There is a product missing or damaged in my order, what do I do?
Please contact our Customer Experience team by email at info@safecarearomatherapy.com for assistance with missing or damaged items. Missing items that are in stock will be reshipped if a refund has not been issued. Backordered and/or damaged products will be fully replaced or refunded.
How long will my order take to arrive?
Please allow up to 2 business days to process and pack your order. Processing and delivery times do not include Saturdays, Sundays and holidays.
| SHIPPING SCHEDULE | SHIPPING RATE |
| 1-3 Business Days (CanadaPost XpressPost) | $15 |
| 4-7 Business Days (CanadaPost Expedited) | $10 |
For more assistance, contact our Customer Experience team by email at info@safecarearomatherapy.com.
Order Tracking
Once your order is shipped, you will receive an email notification with a tracking number. You can also view tracking information if you have a us.safecarearomatherapy.com account. Log in to My Account and select Order History & Tracking to find out the status of your order.
My order hasn’t arrived on time, is it lost in transit?
If your order seems to be lost in transit, contact our Customer Experience team who will be happy to help you investigate. Contact us by email at info@safecarearomatherapy.com and allow plenty of time. If your order has been lost, we’ll be happy to replace it for you.
